Heard this on the radio, there are 5 languages of apology .

1. Expressing regret : To say "I am sorry." to the other person

2. Accepting responsibility: To say "I was wrong." Specifically mention what you did wrong.

3. Making restituition: To ask "What can I do to help you forgive me?" Let the other person decide what you can do, the action can be closely related how the other person feel love and appreciated.